Delivery and shipping
DELIVERY
Metropolitan France
Packages are shipped via Colissimo with delivery against signature.
Usual delivery times vary between 2 and 4 working days, excluding weekends and public holidays.
International
We offer two delivery options depending on the destination:
- DHL Express
Europe: delivery in 2 to 3 working days
Rest of the world: estimated delivery between 3 and 6 working days, depending on the country
- DHL Standard
Available only for Europe: delivery time 3 to 5 working days, depending on the country
Please note: In the event of high traffic (promotional periods, holidays, launches), or exceptional circumstances (bad weather, customs, etc.), delivery times may be extended beyond our control.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a confirmation email including a tracking link.
Depending on your country or carrier, additional notifications may be sent to you via SMS to inform you of the delivery status.
In case of absence, the carrier will leave a calling card indicating the next steps (new delivery or collection from a relay point).
DELIVERY COSTS
Shipping costs are automatically calculated when you confirm your shopping cart, based on your delivery address and the selected shipping method.
For any further information, please consult the Frequently Asked Questions or contact our customer service via our dedicated Contact Us form.
Return and refund
RETURN CONDITIONS
You have 14 days from receipt of your order to return items to us.
To be eligible for reimbursement, products must meet the following criteria:
- Clothing: returned in its original condition, with labels intact, without having been worn or washed
- Shoes & accessories: returned in their original box, without signs of use, and packaged in a protective package
Any non-compliant return may be refused.
Shared experience
Please note that when returning an order that includes our shared experience, whether it is a partial or complete return, all exclusive pins must be returned, as the conditions of the offer are no longer met. Otherwise, we will be obliged to invoice you for them.
STEPS TO FOLLOW
1 - Declare your return
You have 14 days from receipt of your order to return items to us. To initiate a return, please complete the dedicatedReturn an Order form.
Once the request is validated, you will receive by email:
- A return confirmation
- A prepaid return label to print
- All instructions needed to proceed with the return
2 - Prepare the package
Make sure each item is in its original condition:
- Unworn, unwashed, undamaged
- Original labels and packaging intact
Place the products in their original packaging.
Carefully close the package and attach the return label provided.
Drop off the package as indicated (post office, relay point, mailbox, etc. depending on the carrier).
3 - Processing and reimbursement
Upon receipt of the package in our warehouse, a quality check will be carried out within a few days.
If the return is validated, you will receive a confirmation by email, and the refund will be made within 14 days, via the same payment method used when you placed your order.
For any further information, please consult the Frequently Asked Questions or contact our customer service via our dedicated Contact Us form.