Sibling House

Privacy Policy

SAS Maison Sibling attaches particular importance to the protection of your personal data.
The purpose of this policy is to inform you clearly and transparently about the information we collect, the purposes of its processing, and your rights.

Maison Sibling is committed to processing your personal data in accordance with the General Data Protection Regulation (GDPR, EU 2016/679) and the French Data Protection Act of 6 January 1978, as amended.
Any data that allows you to be identified, directly or indirectly, is considered personal data and will be processed in accordance with this policy.

1. Data Controller

The data controller for the data collected on the maisonsibling.com website is:

SAS Maison Sibling
34 Place du Général de Gaulle, Office 3
 59000 Lille, France
 contact@maisonsibling.com

For any questions relating to your personal data, you can contact us at this address.

2. Purposes and legal basis for processing

Customer account management

Purpose: to allow customers to create an account, track their orders and manage their personal information.
 Legal basis: legitimate interest.
 Data collected: name, surname, email address, telephone number, postal address, customer ID, order information.
 Retention period: Inactive accounts are deleted after 3 years of inactivity.

Order management

Purpose: order processing and tracking, invoicing, delivery and after-sales service.
 Legal basis: performance of the contract.
 Data collected: name, surname, address, email, order history, invoices.
 Retention period: 3 years after the end of the contractual relationship for commercial follow-up, accounting archiving up to 10 years.

Marketing and communications

Purpose: newsletters, “Back in stock” alerts and commercial communications with consent.
 Legal basis: consent or legitimate interest in the business relationship.
 Data collected: name, surname, email, history of interactions with our campaigns, product preferences.
 Storage period: until withdrawal of consent or 3 years after the end of the business relationship.
You can unsubscribe at any time via the links included in the emails or from your customer account.

Authentication via Google OAuth

Purpose: creation and secure connection of your customer account.
 Data collected: name, surname, Google email address.
 Legal basis: explicit consent during authentication.
 Retention period: as long as the account is active, or 3 years after inactivity.

Cookies and browsing tracking

Purpose: to ensure the proper functioning of the site, analyze usage and improve the user experience.
 Legal basis: consent for non-essential cookies, legitimate interest for technical cookies.
 Data collected: IP address, session identifiers, browsing preferences.
Storage period: 38 months maximum for analytical and marketing cookies.
 Consent is collected via our cookie banner managed by Consentmo GDPR.

Handling requests and complaints

Purpose: to answer questions, complaints and requests for information.
 Data collected: name, surname, email, message, order reference if necessary.
 Storage period: 2 years after the application is closed.

3. Data Recipients

Your data may only be shared with:

  • Internal teams at Maison Sibling whose access is necessary for order management, customer service, or marketing communications.

  • Our service providers and technical partners:
    • Shopify (website and order management),
    • Omnisend (sending newsletters and back-in-stock alerts),
    • Google (OAuth authentication and technical monitoring, if applicable).

All service providers are committed to protecting your data in accordance with the GDPR.

4. Transfers outside the European Union

Some data may be processed or hosted outside the European Union. In this case, Maison Sibling ensures that appropriate safeguards are in place, including through the European Commission's standard contractual clauses.

5. Data on minors

Maison Sibling's services and products are not intended for minors.
 We do not knowingly collect data relating to minors.
 It is the responsibility of parents or those with parental authority to authorize their children's access to our services.

6. Your rights

In accordance with the GDPR, you can:

  • access your data,

  • request their correction,

  • request their removal

  • to object to their processing,

  • requesting a limitation of treatment,
  • request their portability,
  • You can withdraw your consent at any time.

To exercise your rights, contact us at contact@maisonsibling.com or by mail to the address above.
If your rights are not respected, you can contact the competent supervisory authority (in France, the CNIL: https://www.cnil.fr/fr/plaintes ).

7. Update

This policy has been in effect since 29/10/2025.
Any changes will be published on this page to keep you informed.